Shipping policy
Where we ship
United States, Canada, United Kingdom, Ireland, Australia, and New Zealand.
Cost
Shipping cost depends on your delivery country and order value. Free shipping thresholds by market:
| Country | Free shipping over | Standard shipping (below threshold) |
|---|---|---|
| United States | $39 | $39 |
| Canada | $49 | $49 |
| United Kingdom | £34 | £34 |
| Ireland | €36 | €36 |
| Australia | $55 AUD | $55 AUD |
| New Zealand | $65 NZD | $65 NZD |
The price you see at checkout is the price you pay - shown in your local currency, no surprises added at the last step. Checkout calculates this automatically based on your delivery address; the table above is just so you can see it plainly before you get there.
How long it takes
Orders are processed within 1–2 business days. Delivery estimates from dispatch:
| Region | Estimated delivery |
|---|---|
| United States | 8-16 business days |
| Canada | 8-16 business days |
| United Kingdom | 6-10 business days |
| Ireland | 6-10 business days |
| Australia | 7-12 business days |
| New Zealand | 7-12 business days |
These are estimates, not promises - customs and carrier delays happen. If your order hasn't arrived within 2 days of the top of its range, email us and we'll investigate with the carrier. If a parcel is confirmed lost in transit, we'll reship it or refund you in full - your choice.
(Honesty note kept deliberately: we'd rather tell you the realistic window than quote a fast one and miss it.)
Changing or cancelling an order
Email hello@hollisway.com as soon as possible. Before dispatch, we can change or cancel any order with a full refund. After dispatch, we can't stop the parcel - but the Return & Refund Policy applies from the day it arrives, so you're covered either way.
Tracking
You'll get a tracking link by email as soon as your order ships. If the link hasn't shown movement for 7 days, don't sit on it - email us and we'll chase the carrier.
Taxes and import charges
All applicable taxes and duties are included in the price you see at checkout - for every country we ship to. There is nothing further to pay on delivery, no customs bill, no surprise fee at the door.
Wrong address
If you spot an address mistake, email hello@hollisway.com as soon as possible. We can usually correct it before dispatch; after dispatch, we'll do our best with the carrier but can't guarantee a change.
One parcel, one brand
We're a young brand, and early orders may arrive in our manufacturing partner's packaging while our own bottles are in production. The product inside is exactly what's described on this site. We'd rather tell you that here than have you wonder at the door.
Questions
hello@hollisway.com - a real person reads every message.
